Terms of Service

1. Acceptance of Terms

By accessing or using Hotel AI Software (the "Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service. Hotel AI Software provides AI-powered hotel management software designed to automate guest communications, housekeeping schedules, and booking management for independent hotels and hospitality businesses.

2. AI Services and Responsibilities

Hotel AI Software uses artificial intelligence to generate automated communications, analyze hotel data, and provide operational insights. By using our Service, you acknowledge and agree to:

• Review all AI-generated communications before sending to guests to ensure accuracy and appropriateness
• Disclose to guests when communications are automated, where required by applicable laws or regulations
• Use AI-generated content responsibly and in accordance with hospitality industry standards
• Maintain human oversight of critical guest interactions and decision-making processes

Hotel AI Software is not liable for errors or omissions in AI-generated content. Users are responsible for all communications sent through our platform, regardless of whether they were AI-generated.

3. Data and Privacy

Your use of Hotel AI Software is also governed by our Privacy Policy. By using our Service, you consent to the collection, use, and sharing of your data as described therein. This includes:

• Guest communication data for AI processing and message generation
• Property management system (PMS) data for operational insights
• Usage analytics to improve our AI models and service quality

We are SOC 2 Type II certified and implement industry-standard security measures to protect your data.

4. User Responsibilities

As a user of Hotel AI Software, you agree to:

• Provide accurate and complete information when registering for our Service
• Maintain the security of your account and password
• Comply with all applicable laws and regulations, including hospitality industry standards
• Not use our Service for any illegal or unauthorized purpose
• Respect guest privacy and data protection rights in all automated communications

5. Payment and Subscription

Hotel AI Software offers both free and paid subscription plans. Paid subscriptions are billed on a monthly or annual basis as selected during signup. All fees are non-refundable except as required by applicable law. We reserve the right to modify our pricing at any time, with notice to existing subscribers.

6. Intellectual Property

All content, features, and functionality of Hotel AI Software, including AI models, algorithms, and software, are owned by Hotel AI Software Inc. and are protected by intellectual property laws. You may not reproduce, modify, distribute, or create derivative works of our Service without express written permission.

7. Limitation of Liability

Hotel AI Software shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our Service. Our total liability shall not exceed the amount you paid for our Service in the twelve months preceding the claim.

8. Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason at our sole discretion. Upon termination, your right to use the Service will immediately cease.

9. Changes to Terms

We may update these Terms from time to time. We will notify you of any material changes by posting the new Terms on our website and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

10. Contact Us

If you have any questions about these Terms, please contact us at:

Email: legal@smarter-hotels.com
Website: https://smarter-hotels.com